"Since the Phone and Broadband market is constantly changing; it can be difficult to find a phone and broadband package that provides you with a service that you can rely on. "
John Brady, Head of Commercial at Greenbee
How do I choose between all the deals on offer?
'Superfast broadband', 'Unlimited broadband' and 'Free broadband' are slogans that are used increasingly across the market.
Though few providers will seek to mislead customers deliberately, there is a growing unease amongst some of us in the industry that customers are not receiving the value and service that they have been led to expect. The last thing you want is to get stuck in a contract with a company that is not giving you the service you require, and leaving you without the help and expertise you might need along the way.
At Greenbee we have designed a product that focuses on quality, service and clarity. Customers can see everything that they are paying for upfront and can easily measure how we compare on price with other companies.
How can I guard against hidden costs?
Many companies offering telecoms accounts make an artificial split between 'line rental', 'broadband' and 'call packages'. We offer a comprehensive service, which includes all three elements for a single price. As such our Phone & Broadband bundle package may seem comparatively expensive. However by choosing the package we offer at £29.99 a month you will find your monthly bills to be lower than they would be with many of our competitors. You only have to deal with one company, Greenbee, and we offer the value and trust you would expect from the John Lewis Partnership.
What can I really expect from deals that offer 'free calls'?
Always take care to read the details where free calls are offered. Usually the free calls apply to landlines in the evenings and weekends only and the pricing of calls to mobiles can be more complex and expensive. With Greenbee all calls to landlines are free - any time of day or night, and we have very competitive rates to international destinations.
How can I work out what I'll be charged for calls to mobile phones?
Some companies present charges to mobiles in a complex table for day, evening and weekend calls. This can make it difficult to know what you can expect from your bill at the end of the month. Additionally, many companies round up the charge of a call, to a mobile to the nearest minute, meaning you often pay for more than you use.
When it comes to a Greenbee account the call rate to mobiles is always the same, just 9p per minute. What's more, we always charge for mobile calls by the second - not by the minute. As such there are no hidden charges - and your monthly bill will not come as a surprise.
Why should I choose Greenbee?
In addition to the value and clarity that comes as part of our product, we also offer customer service that is second to none. The Greenbee call centre is completely free and available 24 hours a day. Whether you are simply enquiring about our product, need help switching from your current provider, or have any difficulties once you have become a customer - our award-winning technical support helpline is always available to you.
Please call us on
0800 916 6805
