greenbee.com Part of the John Lewis Partnership

Help

System requirements

Greenbee is compatible with recent versions of the most popular web browsers

Greenbee is optimised for use at a screen resolutions of 1024x768.

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How do I know the system is secure?

Greenbee uses the latest technology to protect your credit and debit card details, and does not release personal information to any other companies outside the John Lewis Partnership for marketing purposes.

Greenbee uses the most up-to-date version of the Secure SocketsLayer (SSL) protocol to protect all the personal information you provide. This means that it is encrypted and scrambled whilst in transit, and cannot be read by anyone else.

By using such security methods, other visitors are prevented from accessing or viewing your personal information at all times.

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Information on enabling cookies

To determine the type and version of web browser you use to access the Internet:

  • For PC computers: Click on 'Help' at the top of your browser window and select the 'About' option.
  • For Mac computers: With the browser window open, click on the apple menu and select the 'About' option.

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How to check cookies are enabled for PCs

Microsoft Internet Explorer 6.0 and 7.0

  • Click on 'Tools' at the top of your browser window and select the 'Internet options' option. Then click on the 'Privacy' tab.
  • Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.

Microsoft Internet Explorer 5.0

  • Click on 'Tools' at the top of your browser window and select the 'Internet options' option. Then click on the 'Security' tab.
  • The default selection, 'Medium', supports cookies but you can click on the 'Custom Level' button to check. Scroll down until you see the word 'Cookies' and verify that the button next to 'Enable' is selected in both options.

Mozilla Firefox 2.0 and 3.0

  • Click on 'Tools' at the top of your browser window and select 'Options?' from the drop down. Then click on the 'Privacy' tab.
  • Ensure the box is checked to accept cookies.

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How to check cookies are enabled for Macs

Safari on OSX

  • Click on 'Safari' at the top of your browser window and select the 'Preferences' option.
  • Click on 'Security', then 'Accept cookies' and select 'Only from site you navigate to'.

Mozilla on OSX

  • Click on 'Mozilla' at the top of your browser window and select the 'Preferences' option.
  • Scroll down until you see cookies under 'Privacy & Security' and select 'Enable cookies for the originating web site only.

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Contact Web Support for further help

If you are having difficulties using the site and would like further help, you can contact our Web Support department (this service is provided by Waitrose):

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