I am thinking about buying a car that has been imported from outside Europe. Would you be able to provide cover?
We are unable to cover any imports outside of the UK (excluding Northern Ireland).
How many motoring convictions do you accept?
We need to know about any convictions for you or any named drivers that are unspent or pending. The number of convictions that we accept will depend on age of drivers, make and model of car, and the date of any convictions.
Can you provide cover for my caravan as well as my car?
If your car is covered by us, we will provide Third Party Only cover when you are towing your caravan. If you require cover for the caravan itself, we would suggest you contact a caravan club, which will be able to provide comprehensive cover.
My car has been modified; will you be able to provide cover?
In most cases - yes. However we will not be able to provide cover for cars with certain modifications, including if your car has been modified to increase the top speed or acceleration. You can call us on 0800 916 6815 to find out more.
Can I use No Claims Discount earned on a company car?
If you have recently stopped driving your company car, we will normally be able to provide you with a discount equivalent to the number of years claim free driving. You will need to provide proof of your claim free driving experience with your company.
If I've been named on another policy, am I entitled to any No Claims Discount?
Like most insurers, Greenbee will only reward the actual policy holder with No Claims Discount.
Do I need to provide proof of my No Claims Discount?
Greenbee will ask you to provide proof of your No Claims Discount when you purchase your insurance. This could take the form of a renewal notice from your previous insurance company, or a letter on headed paper from that company.
I frequently take my car to Europe. Can you provide cover?
We cover you for a maximum of 90 days per year in Europe as standard. If you are planning a longer trip, you can take these 90 days consecutively. Our European Rescue motor breakdown cover provides assistance in the event that you break down in Europe, in addition for full breakdown cover in the UK. You can buy this for £64.00.
You can find more detailed information on European Cover in our 'Expert View' on driving abroad.
Under what circumstances is it not possible for you to provide insurance?
There are some instances where we cannot provide car insurance, for example:
- If your car has more than seven seats or is a commercial vehicle.
- If your vehicle is a van or pickup.
- If your car is used for private hire, driving instruction or tuition, any form of selling, soliciting for orders or collecting money.
- If you use your car in competitions, rallies or for any purpose connected with the motor trade.
- If all drivers, including yourself, do not have either a provisional UK drivers licence, an automatic UK drivers licence, an EU drivers licence or other European drivers licence.
- If you or any drivers have been disqualified under the 'totting up' procedure (TT99 or XX99), within the last five years.
- If you are not a permanent UK resident (excluding Northern Ireland)
Please note that we cannot provide you with insurance if you do not take responsibility for, and check, all questions and default answers in the application. As such it's your responsibility to amend answers accordingly if they are incorrect.
If you have any queries please call us on 0800 916 6815.
What is an excess?
An excess is a contributory amount you pay towards the cost of a claim. Most insurers set a compulsory excess and in addition you can choose an amount of voluntary excess. The higher the excess you are prepared to pay in the event of a claim, the lower your premium will be. Greenbee's compulsory excess for most drivers is £150, however there are additional excesses for young and inexperienced drivers. You'll need to check your policy summary if this applies. If a claim is not your fault, it may be possible to recover your excess from the party deemed to be at fault.
How do I request duplicate documents?
If you require duplicate sets of documents, please call us on 0845 610 0355 to arrange this. Please note that we do charge a £5 fee to cover the administration of reprinting and mailing out new documents. Our policy wordings can be printed from our website at no charge.
When do I need a Green Card?
Most European countries don't actually need you to have a Green Card any more.
You can find a full list of countries that don't require a Green Card here.
If the country you are planning on travelling to does not appear on this list, you'll need to let us know so that we can make sure you are covered and arrange any necessary Green Card - please call us on 0845 610 0355.
How do I change my address details?
If you are changing address, you'll need to let us know as soon as possible.
Please call us on 0845 610 0355.
Depending on where the new address is and if there is any change to where the car is kept overnight, you may find there is a change to the premium. Please be aware that we do charge an administration cost of £20 for making changes mid-way through your policy.
How do I cancel my Greenbee Car Insurance policy?
If you wish to cancel your policy, please call us on 0845 610 0355. You can also cancel your policy by writing to Greenbee Car Insurance, Prospect House, Gordon Banks Drive, Trentham Lakes North, Stoke on Trent ST4 4TW.
If you wish to cancel an optional policy, please see the relevant policy wording for details of how to cancel.
Please note that we do charge a fee of £35 for cancelling mid-way through your policy.
How do I add another driver? How much does it cost?
If you wish to add an additional driver, please call us on 0845 610 0355. You'll need to provide us with their full name, date of birth and information on any claims they may have had in the last 5 years and any convictions that are unspent or pending. The cost of adding an additional driver will depend on this information. Please be aware that we do charge a fee of £20 to make alterations mid-way through your policy. This covers the costs of making any changes, reprinting documentation and posting them out to you.
How do I make a complaint?
If you're unhappy with any part of the service you have received, we want to hear about it. The policy wordings for the insurance policy or any of the optional extras detail in full our complaints procedure.
How do I make a claim?
If you need to make a claim, please call us immediately on 0845 610 0360 and our award-winning claims team will be able to help. For full details of the claims procedure, please see page 10 in your Policy Wording.
How will my claim be settled?
We aim to settle your claim as quickly and efficiently as possible. We'll always keep you up to date on the progress of your claim, either by letter, phone, or email - whichever you prefer.
I have lost my policy booklets, can I view on line?
Yes, you can view the policy wordings for Greenbee Car Insurance and any optional extras on line.
Can I insure someone who only has a provisional licence?
Yes. If you are buying a policy online and wish to include a provisional licence holder as an additional driver, please follow the usual steps, making sure you select provisional licence type from the drop-down box.
Can I drive any other cars?
This will depend on the insurer of your policy. Please check your quote summary before you purchase, or if you have already purchased, your Policy Schedule will tell you this information.
What happens when my policy is due for renewal?
Our Car Insurance polices run for 12 months. We'll send you details for your renewal, including your premium well in advance of your renewal date. If you're happy with the renewal premium and you pay for your insurance in full by credit/debit card you will be able to renew your policy by telephone. If you pay for your insurance in monthly instalments by direct debit, there will be no need for you to do anything, we will automatically renew your policy and continue taking the monthly payments.
If I am buying a new car, how do I transfer my existing policy over to the new vehicle?
We'll need to have all the details about your new car as soon as possible. Please call us on 0845 610 0355 so that we can transfer your policy to the new car. Depending on the make, model and age of the new car, your premium may change. Please be aware that we do charge a £20 fee for making this change, reissuing documentation and posting out to you.
Do you give second vehicle discounts, i.e. can I use my No Claims Discount more than once?
Yes. If you currently use no claims discount on another car insurance policy, we'll match that No Claims Discount if you then insure a second car with us.
Do you offer a courtesy car in the event of an accident?
Yes. Greenbee Car Insurance is designed to keep you on the road. We will provide you with a courtesy car for the full duration of repairs to your car, and, unlike most other insurers, we'll also provide a courtesy car for up to 21 days if your car is written-off or stolen - all as standard.
Do I get a refund if I sell my car after paying my insurance premium?
Yes. If you sell your car within 14 days of paying your insurance premium, you'll receive a full refund, less a pro-rata amount for the number of days cover you received. If you sell your car after 14 days, you'll receive a pro-rata refund based on the cover you have had. However, please bear in mind that we charge a £35 fee for cancellation mid-way through your policy.
