Find the answers to your frequently asked questions about Greenbee Pet Insurance.
- What animals do you insure?
- Do you have an age limit?
- What is the policy excess?
- Will you cover existing conditions?
- Do you cover the cost of neutering?
- Can you cover my pet abroad, if so how long for?
- How can I pay for my policy?
- Is there any advantage to paying my premiums monthly by Direct Debit?
- Do you cover dental work i.e. teeth cleaning, extraction?
- Does claiming affect my premium the following year?
- Are hereditary and/or congenital conditions covered?
- Do I have to pay the vet and you reimburse me?
- What should I do if I don't want you to send me any marketing material?
- How do I cancel my policy?
- How do I know if my cover has been accepted?
- What do I do if my dog/cat is missing?
- What do I do if my dog/cat is involved in an accident?
- What is the claims number?
What animals do you insure?
Cats and dogs
Do you have an age limit?
You can purchase pet insurance for your dog or cat as soon as they are over 8 weeks old and there is no upper age limit. The only benefit that stops is death from illness cover. When your pet is over 9 years old, we won't give you back the purchase price if they die or have to be put to sleep through illness or natural causes. All other benefits continue.
What is the policy excess?
In order to keep your excess payments as low as possible, we calculate your excess payments according to the breed and age of your pet, as well as the postal code area where you live. You can find the specific excess payments you would be liable to pay on the Summary page of your online quote application, or by calling us on 0800 916 6830.
Will you cover existing conditions?
Your pet insurance policy will not cover any medical condition (illness or injury) or symptoms that your pet had before the inception date of your policy or any that occur during the first 14 days of your insurance cover.
Do you cover the cost of neutering?
No - any preventative and elective treatments or routine examinations and treatment are excluded.
Can you cover my pet abroad, if so how long for?
Yes, provided you're travelling to Eire or a member country of the PETS Travel Scheme and comply with the requirements of this scheme while you are abroad. You can find out further information about the PETS Travel Scheme by visiting the PETS Travel Scheme website run by DEFRA.
How can I pay for my policy?
We offer our customers a choice of easy payment methods. You can choose to pay your premium by monthly Direct Debit (interest free) or if you prefer, you can pay in a lump sum by credit or debit card. We don't charge you for paying your pet insurance premium monthly. Online payments are made via a secure server, which uses advanced encryption technology to ensure your details are safe during transmission.
Is there any advantage to paying my premiums monthly by Direct Debit?
Yes. It breaks your premium down into very affordable monthly payments and you can relax in the knowledge that at renewal your cover will continue unless you tell us otherwise. We don't charge any interest for paying your premiums monthly.
Do you cover dental work i.e. teeth cleaning, extraction?
Your pet will be covered for dental treatment as a result of an accident but any regular dentistry is excluded.
Does claiming affect my premium the following year?
We want to make sure that all pets insured by us receive the care and treatment they need as quickly as possible. We therefore don't want to discourage any customers from claiming out of fear of affecting their premium. Therefore we do not apply any discounts or loads based on claims history.
Are hereditary and/or congenital conditions covered?
Yes, your policy will cover hereditary and congenital conditions provided the condition hadn't been discovered and your pet hadn't any symptoms before the inception date of your pet insurance policy.
Do I have to pay the vet and you reimburse me?
To make it easier for you we usually pay the vet directly if they are set up for this. If the vet is unable to offer this facility or you've already paid the vet, we'll send you a cheque. In the event of an emergency call out, the vet may request payment to be made immediately.
What should I do if I don't want you to send me any marketing material?
We give you an option to tell us during the quote process if you don't want to receive any marketing material.
How do I cancel my policy?
If you're not satisfied with the cover provided by your policy, you have 14 days to cancel from the date you receive your documents. If you wish to cancel your policy, please call 0845 610 0302.
How do I know if my cover has been accepted?
Once you've entered your payment details, the "payment confirmation" page will be displayed. This page is confirmation of your cover, and will display your policy number and cover start date. Your policy documents will be posted to you by first class post.
What do I do if my dog/cat is missing?
Contact our claims department on 0845 610 0303 and they will take the details from you and issue a claim form. If it is a dog which is missing you will need to report this to the police and our claims department will require evidence of this.
What do I do if my dog/cat is involved in an accident?
Contact our claims department on 0845 610 0303 and they will take the details from you and issue a claim form.
What is the claims number?
Our claims number is 0845 610 0303 and the opening hours are:
Mon-Fri - 08:00 - 18:00
Saturday - 09:00 - 14:00
Mon-Fri - 08:00 - 18:00
Saturday - 09:00 - 14:00